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When should a client be informed of potential risks during a service?

  1. After the service is completed

  2. During the consultation phase

  3. While applying the products

  4. At the beginning of the appointment

The correct answer is: During the consultation phase

Informing a client of potential risks during the consultation phase is crucial for maintaining clear communication and ensuring that the client understands what to expect from the service. The consultation phase is dedicated to assessing the client’s needs, discussing their preferences, and addressing any concerns they may have. It is the ideal time to explain any risks associated with the services or products that will be used, as this allows the client to make an informed decision about proceeding with the service. Discussing potential risks after the service is completed or while applying products would not be effective, as the client would be unable to make an informed choice at that point. It is also essential to establish this information early in the appointment to foster trust and professionalism, but the consultation phase specifically emphasizes dialogue about expectations and risks related to the impending service.